International Journal of Engineering and Technology

The contribution of the service sector to the economy of the developed and developing countries are significant. For instance, in India, the service sector contributing nearly more than 5 percentage of GDP. To retain its role for contributing much for the economy and to enhance customer satisfaction, there is a need to study the underlying factors in the service sector. In this paper automobile four-wheeler service sector in India has been presented. A discrete event simulation has been used to highlight the difficulties involved in a typical four-wheeler service centre.