International Journal of Engineering and Technology

The purpose of this case study is to better understand the relationships between three key factors namely Usability, Availability and Relevance. One of the primary goal of this case study is to analyze the data collected from the database technology professionals(Knowledge Seekers), who access a series of database technology articles in the knowledge sharing portal to enhance their skills. This study also analyse the data from the database technology experts for validation, and perform the correlation between the evaluation results of Knowledge Providers and Knowledge Seekers. In addition, this study illustrates how to measure these factors, and identify the correlation between these three factors, using both Knowledge Providers and Knowledge Seekers. Findings indicate that both knowledge seekers and knowledge providers responded favourably to most of the usability measures. They have also responded favourably to the other two measures of Availability and Relevance. In addition, this paper tries to identify the correlation between the feedback data collected from Knowledge Seekers and Knowledge Providers. This study also describes an evaluation methodology involving both Knowledge Seekers and Knowledge Providers, with an emphasis on the key evaluation factors, as an effective approach to evaluate the knowledge sharing portal.