ABSTRACT

Requirement engineering is as an increasingly important discipline for supporting business process and workflow modeling, as these are designed to satisfy diverse customer needs, and increase the productivity of enterprise. Moreover, most customers hesitate to adopt a given product or service if the added value is not conformed to their desires. Dealing with customers, with a wide range of perspective, within an enterprise, is very complex. These perspectives are grounded in differences in skills, responsibility, knowledge and expertise of stakeholders. This holds more in the domain of business processes and workflows where the satisfaction of the customers is the must if these enterprises wish to deal with the pressure of the network economy. Based on the requirement engineering, we present in this paper an integration of RE approach in the modeling of business process and workflows